Refund policy

RETURN & REFUND POLICY

We want you to love your Butterfly Candle experience. Because our candles are handcrafted fragrance products, we do not accept general returns or exchanges based on fragrance preference.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery so we can make it right.

Please include your order number, a brief description of the issue, and photographs of the item and packaging when applicable.

Once the issue has been reviewed, we may offer a replacement, store credit, or refund, as appropriate.

FRAGRANCE PREFERENCE

Fragrance is personal, and individual scent preferences vary. For this reason, we are unable to accept returns simply because a fragrance is not what you expected or is not your personal preference.

However, we care deeply about your experience with The Butterfly Candle Company. If you are genuinely disappointed with your purchase, please contact us. While we cannot guarantee a refund or replacement, exceptional circumstances may be reviewed on a case-by-case basis at our discretion.

RETURN AUTHORIZATION

Please do not send products back to us without contacting us first. Unauthorized returns may not be accepted or refunded.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Please allow additional processing time for your bank or credit card company to post the refund to your account.

CONTACT US

Questions or concerns regarding your order can be submitted through our Contact Us page.