Shipping policy

SHIPPING

Each order from The Butterfly Candle Company is carefully prepared and packaged before leaving us.

Please allow time for order processing prior to shipment. Once your order has shipped, you will receive tracking information at the email address provided during checkout.

Please make sure your shipping address is complete and accurate before submitting your order. The Butterfly Candle Company is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control, including weather, carrier delays, holidays, and other service interruptions.

If you experience an issue with the delivery of your order, please contact us through our Contact Us page and we will do our best to assist.

DAMAGED PACKAGES

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery. Include your order number and photographs of the item and packaging when applicable so that we can evaluate the issue and make it right.

TRACKING

Tracking information will be provided once your order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

QUESTIONS

For questions regarding your order or shipment, please contact us through the Contact Us page.